1. We pack our merchandise with utmost care and love. Should you receive your package in a poor condition or find it tampered with at the time of delivery, please refuse to collect the parcel and notify our Customer Care team. We will arrange to send a fresh shipment.
2. In case you find your merchandise damaged or missing post-delivery, please contact Customer Care within 24 hours of receiving your parcel. We will respond within 24 hours of receiving your request. Damages or items missing reported after 24 hours will not be eligible for returns or exchanges.
3. We may request you to send us photographs of the damage, so we can assess the nature of the damage and offer an appropriate resolution to close the case.
4. In case of damage, we will replace the damaged merchandise at no cost to you. If we are unable to send a replacement, we will offer an alternative, or store credit, or the option of a refund in your original mode of payment (or bank transfer in case of COD payments).